Cancellation, withdrawal & refunds

Operator & contact

BEJEWEAR OÜ
Registered address pending
Registry code: 16635195

Cancel renewal

Open Settings → Manage subscription & invoices to stop renewal. Cancellation of future renewals is different from asking for a refund of an existing payment. The portal shows your subscription and billing dates.

Request withdrawal or a refund

Use the support form in Settings or email the operator’s published support address. Include the account email, payment or invoice reference, and whether you want to cancel renewal, withdraw from the contract, or report a service problem. A reason is not required where a statutory withdrawal right applies. Do not send card numbers.

Consumer rights

Applicable mandatory consumer rights are preserved. EU distance contracts generally have a 14-day withdrawal period; exceptions and the treatment of services already started depend on the contract and required consent. Simply using Koldflux is not represented here as a blanket waiver. The final checkout and policy require review for the countries served.

Technical failures

A failed local video or carousel export releases its export allowance. Provider generation or transcription attempts may still incur provider charges to Koldflux. Report unusable results through support so the issue can be investigated.

Processing refunds

Refund decisions and payment processing are handled through the merchant payment workflow. Approved refunds return through the payment provider to the original method where supported; bank processing times vary. Partial refunds do not automatically remove all plan access. A confirmed full refund of the current subscription-period payment removes that period’s paid generation entitlement.

Further information